NexiAgent's AI website support chat: what's included and what it costs

What's included

• Answers from your own documents — FAQs, prices, policies. It doesn't invent prices, timings or policies: if it doesn't know, it says it doesn't have that information.
• Handover to a person — if the customer asks for someone, is unhappy, or needs something done on their account, the assistant asks for an email or phone number and opens a request in your panel with a summary, so nobody has to ask twice.
• Bookings and messages inside the conversation.
• Full conversation history in the panel.
• Your name and your colours — the title, greeting and colour are changed in the panel, without touching your site.
• Languages — it answers in Portuguese, English, Spanish or French and follows the customer if they switch language.

How it is installed

With one line of code pasted into your site — in HTML, WordPress, Shopify, Wix, Squarespace, Webflow or Google Tag Manager. The chat only works on the websites you authorise in the panel. If your site doesn't let you add code, you can use a shareable link or an iframe. Our team can install it, or you can do it yourself.

Current prices (excluding VAT)

• Standard — €79/month + VAT: 500 conversations a month, 1 website, answers from your own documents, handover to a person when needed, full history.
• Pro — €189/month + VAT: 3,000 conversations a month, up to 3 websites (each with its own key), bigger knowledge base, every conversation sent to your own tools.
• Ultra — €449/month + VAT: 10,000 conversations a month, up to 10 websites, stronger model for harder questions, no NexiAgent branding on the chat, record of every change.

On an annual plan you pay for 10 months and use 12: €790, €1,890 or €4,490 a year, + VAT. The connection to your CRM, calendar or software is built by us, to measure, and assessed separately before work starts.

Start-up costs

• Activation fee — €79 + VAT, once. Paid on any plan: one of us checks the account and the widget before the first conversation.
• Installation by our team — €249 + VAT, once, optional. If you'd rather set it up in the panel, you don't pay this part.

The plan is only charged after a 14-day trial. All prices exclude VAT (23%). See pricing and the support chat.

What counts as a conversation

A conversation is one visitor, not one message: someone who asks six questions in a row counts as one. At 80% of your plan you get an email; at 100% the chat stops answering until the plan renews. We never charge overages.