Do I need both assistants?

No. You can subscribe to call answering only or to the support chat only. Each has its own plans and its own included allowance.

Does the assistant replace my team?

The assistant handles routine questions, messages and requests. Your team keeps handling the cases that need a person.

Is NexiAgent related to Nexi Group?

No. NexiAgent has no relationship with Nexi Group / Nexi S.p.A. (payments, nexi.it). Our domains are listed on the security page.

Guides

What is NexiAgent and who makes it?

Updated on 2 November 2026 · ISEGTEC, LDA

NexiAgent is an AI assistant service for businesses: one assistant answers the calls to your phone number and the other replies in the chat on your website. It is made by ISEGTEC, LDA, a company based in Porto, Portugal, and runs on NexiChat's artificial intelligence, built by the same company.

The two assistants

Call answering — answers on your current number (forwarded) or on a new one, books appointments within your opening hours, takes messages with name, contact and reason, and transfers to your team when needed. Learn more
24/7 support chat — answers on your website from your own documents, hands hard cases to a person on your team and keeps the full history. Learn more

You can have either one or both. Each is a separate subscription, with its own plan and its own allowance.

How they work

They answer only from the information you give them: opening hours, services, prices, conditions. If something is not there, they say they don't know and offer to pass the message on.
When asked, they say they are an AI assistant.
They answer in Portuguese, English, Spanish or French.
Everything lands in your panel: conversations, calls, bookings, messages and your plan usage.

Who sets it up

When you subscribe you choose: our team sets everything up for you (optional installation, €249 + VAT, once) or you set it up in the panel with a step-by-step guide, at no installation cost. Either way there is an activation fee of €79 + VAT, paid once. See pricing.

Who is behind it

Company: ISEGTEC, LDA
Tax number (NIF): 519472144
Address: Rua D. João IV, n.º 340, 4000-298 Porto, Portugal
Brands: NexiAgent (AI assistants for businesses, at nexiagent.com) and NexiChat (an AI assistant in European Portuguese, at nexichat.ai)

To check that you are dealing with us, see our domains and email addresses on the security and brand pages. For any question, use the contact page.

Frequently asked questions

Do I need both assistants?: No. You can subscribe to call answering only or to the support chat only. Each has its own plans and its own included allowance.
Does the assistant replace my team?: The assistant handles routine questions, messages and requests. Your team keeps handling the cases that need a person.
Is NexiAgent related to Nexi Group?: No. NexiAgent has no relationship with Nexi Group / Nexi S.p.A. (payments, nexi.it). Our domains are listed on the security page.