--- title: "NexiAgent: a little extra help for your business." description: "We help answer calls, reply to customers and organise requests. Our AI assistants use your business information, with help from our team to get started." url: "https://nexiagent.com/" canonical: "https://nexiagent.com/" lang: en site: "NexiAgent" updated: "2026-09-23" --- # NexiAgent: a little extra help for your business. We help answer calls, reply to customers and organise requests. Our AI assistants use your business information, with help from our team to get started. *NexiAgent, a NexiChat product.* [Let's talk](https://nexiagent.com/contact?intent=demo) · [See plans and pricing](https://nexiagent.com/pricing) - **Your customers get an answer** — By phone or on your website, even when the team is busy. - **Requests stay organised** — Messages and contact details together, so you know who to get back to. - **Your team follows up** — Review conversations and handle the issues that need a person. ## What can we take off your to-do list? Some questions and requests come up every day. The assistant handles these while your team follows up on what needs attention. ### Customer service: When you can't answer. Common questions don't have to interrupt someone every time. The assistant replies using the information you provide. - Explain opening hours, services and common questions - Answer by phone or through website chat - Hand over to a person when needed *How it works in practice:* The customer asks — Find out whether the business opens on Saturdays. · The assistant replies — Checks the configured opening hours and answers the customer. · Your team follows up — Can review the contact and follow up if needed. ### Requests and bookings: Get the request with the details you need. The assistant collects the request and contact details so your team can follow up without starting the conversation again. - Collect messages and contact details - Record booking requests - Gather context for your team *How it works in practice:* The customer asks — Request an appointment and leave contact details. · The assistant replies — Collects the details and records the request with its context. · Your team follows up — Receives the request and confirms details with the customer. ### Management and control: Choose when your team steps in. Decide what the assistant knows and when it should hand over to a person. Track activity in one panel. - Update documents and instructions - Review conversations, calls and usage - Set routing rules and connections to your tools *How it works in practice:* The customer asks — Resolve an issue that needs human attention. · The assistant replies — Routes the case according to the rules you've set. · Your team follows up — Reviews the context, steps in and can adjust the instructions. *Illustrative example. Available actions depend on your configuration and plan.* ## How it can help your kind of business A shop and a repair workshop receive different questions. Your assistant uses the hours, services and rules you provide. - **Local services** — Explain services, collect contact details and record booking requests while the team is at work. *(Hair salons, beauty centres and home services)* - **Retail and online shops** — Answer questions about delivery, returns and opening hours using your shop's policies. *(High-street shops and online stores)* - **Real estate** — Collect interest in a property, contact details and viewing requests for the team to follow up. *(Agencies and property management)* - **Hospitality and tourism** — Explain check-in times, location and services. Pass booking requests to the team. *(Guest accommodation, hotels and tour operators)* - **Workshops and repairs** — Record the reason for the enquiry and service needed, so the team can prepare a reply. *(Workshops, repairs and maintenance)* - **Business services** — Gather sales enquiries and contact requests. The team receives the context to continue the conversation. *(Consultancies, agencies and B2B providers)* *Some examples of possible uses. Your team confirms availability and the details of each request.* ## Choose where you need a hand. One assistant for the phone, another for your website. Use either or both, with your business information. ### Call Answering *For businesses that receive calls.* Answers your phone, 24 hours a day - Answers on your number, even out of hours - Takes messages and booking requests - Transfers to your team when needed From **€99/month + VAT** — Included in Standard: 60 min. [See plans and pricing](https://nexiagent.com/solutions/scheduler#pricing) ### 24/7 Support Chat *For businesses that get questions online.* Answers on your website, day and night - Answers from your own documents - Keeps the conversation history - Hands over cases that need a person From **€79/month + VAT** — Included in Standard: 500 conv.. [See plans and pricing](https://nexiagent.com/solutions/support#pricing) Activation fee: €79 + VAT. Setup by our team: +€249 + VAT, optional. 14 days to try the plan. Setup fees are paid at the start. ## Keep track of everything in one place. Review conversations, update your business information and check how much of your plan you have used. ### The information your assistant uses Organise what the assistant needs to know and keep its instructions up to date as your business changes. - Opening hours, services and common questions - Documents and company information - Rules for answering and routing ### The requests that came in Review the request and information collected. Your team can follow up on issues that need attention. - Call and conversation history - Messages and booking requests - Contacts routed to the team ### Your plan usage Track your assistant's usage and review activity to decide whether the plan still suits your business. - Minutes or conversations used - Subscription allowances - Warnings when approaching the limit ## Send requests to where your team works. If your team uses a CRM, a calendar, invoicing software or something of your own, we build the connection ourselves, from scratch, around your process. No middlemen, no third-party services. 1. **The assistant collects** — A message, a contact or a booking request. 2. **Our connection forwards it** — The request goes to your system, in the format it expects. 3. **The team carries on** — The information shows up where the team already works, nothing copied by hand. CRM · Calendar · Invoicing · Your software. Every connection is built by us, for your case. Configuration and the connection are quoted separately, before you start. ## We start by listening. Tell us how your business works. We help you choose an assistant and get it ready. 1. **Understand your needs** — Identify recurring questions and tasks. We help you choose the solution and plan. 2. **Prepare your assistant** — Use your documents, hours and rules. Configure it in the panel or choose our paid setup service. 3. **Test and follow up** — Test the answers before getting started. Then track activity and update the information whenever needed. ## Would you like us to handle setup? We can prepare the assistant with you. If you prefer to do it yourself, you have access to the dashboard and setup guide. ### We help with setup — €249 + VAT, one time For those who prefer help preparing their first assistant. - We gather the information needed - We configure instructions, hours and rules - We prepare installation of your chosen channel ### Set up at your own pace — No installation fee For those who want to prepare the assistant in the panel. - Add documents and instructions - Set opening hours and routing rules - Follow the guide to connect phone or chat Required activation fee: €79 + VAT per assistant, with either option. Setup by our team: €249 + VAT. Plan billing starts after a 14-day trial; setup fees are paid at the start. ## We're NexiAgent, a NexiChat product. We work with NexiChat's artificial intelligence, developed by us, to help businesses answer their customers. Our work starts with understanding what you need and explaining how we can help. - **Your team stays in control** — Define the information, track activity and handle the issues that need a person. - **Visible usage and costs** — Choose a plan with defined limits and know the setup costs before subscribing. - **Know how your data is handled** — Read the Privacy Policy for hosting, providers and how data is processed. **Have several shops or a larger team?** Tell us about your contact volume and the tools you use. We can prepare a proposal for your business. [Talk to our team](https://nexiagent.com/contact?interest=enterprise) ## Before you decide **Do I need both assistants?** No. Choose phone answering or chat on its own. Each product has its own plans and included usage. **Does the assistant replace my team?** The assistant helps with common questions, messages and requests. Your team still handles cases that need a person. Handover options depend on the product and plan. **What do I pay to get started?** You pay an activation fee of €79 per assistant. Setup by our team adds €249. Setting it up yourself has no extra installation cost. VAT is added to all amounts. **How does the 14-day trial work?** Try your chosen plan for 14 days before the first subscription charge. Activation and any selected installation fees are paid at the start; getting started is not free. **Who sets up the assistant?** Configure it in the panel or choose paid setup by our team. We need your business information: hours, services, documents and answering rules. **Does it connect to my existing tools?** Yes. From the Pro plan, bookings, messages and contacts can be sent to your CRM, calendar or software. We build the connection ourselves, to fit, and quote it separately before you start. **Can I cancel, and what if I use up my plan?** Cancel from the panel; the service continues until the end of the paid period. You receive usage warnings. The assistant pauses when the limit is reached; we do not automatically bill extra usage. [See all questions](https://nexiagent.com/faq) ## Let's talk about your business. Tell us what takes up your time. We'll show you how we can help and explain the costs, with no commitment. [Let's talk](https://nexiagent.com/contact) · [See pricing](https://nexiagent.com/pricing) · This enquiry starts a conversation with our team. geral@nexiagent.com --- [Call answering](https://nexiagent.com/solutions/scheduler) · [24/7 support chat](https://nexiagent.com/solutions/support) · [Pricing](https://nexiagent.com/pricing) · [About](https://nexiagent.com/about) · [Contact](https://nexiagent.com/contact) · [FAQ](https://nexiagent.com/faq) · [Docs](https://docs.nexiagent.com) · [API](https://nexiagent.com/developers) · [Privacy](https://nexiagent.com/privacy) © 2026 NexiAgent. All rights reserved. A NexiChat product. FirstLight Technologies, Lda., Rua Dom João IV 340, 4000-298 Porto, Portugal.