---
title: "NexiAgent's AI website support chat: what's included and what it costs"
description: "NexiAgent's 24/7 support chat is a chat window on your website that answers customers' questions at any hour, from your own documents, and hands hard cases to a person on your team. It costs from €79/month + VAT (Standard plan, 500 conversations a month), plus a one-off activation fee of €79 + VAT."
url: "https://nexiagent.com/en/guides/ai-website-support-chat-pricing"
canonical: "https://nexiagent.com/en/guides/ai-website-support-chat-pricing"
lang: en
site: "NexiAgent"
updated: "2026-11-02"
---
# NexiAgent's AI website support chat: what's included and what it costs

NexiAgent's 24/7 support chat is a chat window on your website that answers customers' questions at any hour, from your own documents, and hands hard cases to a person on your team. It costs from €79/month + VAT (Standard plan, 500 conversations a month), plus a one-off activation fee of €79 + VAT.

## What's included

- **Answers from your own documents** — FAQs, prices, policies. It doesn't invent prices, timings or policies: if it doesn't know, it says it doesn't have that information.
- **Handover to a person** — if the customer asks for someone, is unhappy, or needs something done on their account, the assistant asks for an email or phone number and opens a request in your panel with a summary, so nobody has to ask twice.
- **Bookings and messages** inside the conversation.
- **Full conversation history** in the panel.
- **Your name and your colours** — the title, greeting and colour are changed in the panel, without touching your site.
- **Languages** — it answers in Portuguese, English, Spanish or French and follows the customer if they switch language.

## How it is installed

With one line of code pasted into your site — in HTML, WordPress, Shopify, Wix, Squarespace, Webflow or Google Tag Manager. The chat only works on the websites you authorise in the panel. If your site doesn't let you add code, you can use a shareable link or an iframe. Our team can install it, or you can do it yourself.

## Current prices (excluding VAT)

- **Standard — €79/month + VAT:** 500 conversations a month, 1 website, answers from your own documents, handover to a person when needed, full history.
- **Pro — €189/month + VAT:** 3,000 conversations a month, up to 3 websites (each with its own key), bigger knowledge base, every conversation sent to your own tools.
- **Ultra — €449/month + VAT:** 10,000 conversations a month, up to 10 websites, stronger model for harder questions, no NexiAgent branding on the chat, record of every change.

On an annual plan you pay for 10 months and use 12: €790, €1,890 or €4,490 a year, + VAT. The connection to your CRM, calendar or software is built by us, to measure, and assessed separately before work starts.

## Start-up costs

- **Activation fee — €79 + VAT, once.** Paid on any plan: one of us checks the account and the widget before the first conversation.
- **Installation by our team — €249 + VAT, once, optional.** If you'd rather set it up in the panel, you don't pay this part.

The plan is only charged after a 14-day trial. All prices exclude VAT (23%). See [pricing](https://nexiagent.com/en/pricing) and [the support chat](https://nexiagent.com/en/solutions/support).

## What counts as a conversation

A conversation is one visitor, not one message: someone who asks six questions in a row counts as one. At 80% of your plan you get an email; at 100% the chat stops answering until the plan renews. We never charge overages.

## Frequently asked questions

### Do I need an API key?

No. The code you paste into your site already carries a public key. What protects the chat is the list of authorised websites in the panel: if someone copies the code to another site, it is refused.

### How can I pay?

Checkout offers card payment through Stripe, or PayPal, depending on what is shown at the time of payment.

### Can I cancel?

Yes, from the panel. The assistant keeps working until the end of the period already paid, and nothing more is charged after that.